FAQS Pisa Airport Transfer


How can I reserve a private taxi to and from Pisa?

By using the booking form available on our homepage. You can add, cancel or change your reservation (pick-up time, number of passengers, pieces of luggage). You can also call us for any modification to your booking schedule, to the number of passengers or of the pieces of luggage, or in case you need another kind of car or of vehicle. Please see the FAQ section here below containing all the instructions on how to modify your reservation.
Can I cancel or modify my booking?
You can change or cancel your booking at any moment, provided that the driver has not left to reach the agreed pick up point. To do that 48 hours before, email or phone us and we will be glad to help you. For any request 48 hours before your arrival, you can call the phone number that you will find in the confirmation email sent some days before your trip.


Are your prices per person or per vehicle?

Our Prices are always per car/van/vehicle, and not per person.

Are your prices fixed and all-inclusive or are there any extra charges?

Our fares are fixed and all inclusive, without HIDDEN OR EXTRA CHARGES, even in case of diversions or traffic jams.

Are tips mandatory?

Our prices are all-inclusive, there are no mandatory tips to be paid to the drivers. You may tip them if you are satisfied with our service.


The driver asked me to pay for the transfer, but you already have my credit card number, provided during the booking procedure. Why?

If you chose to pay cash to the driver, the credit card number provided during the reservation procedure is ONLY used as guarantee for the reservation; for this reason the driver asked you to pay for the service. 

How and when  should I pay for the service I’ve booked?

You can directly pay to the driver soon after the transfer or, as alternative, you can pay with Credit Card 

Can I pay in advance?

We accept credit card payments, the payment will be done offline, once the booking has been confirmed.


Could I bring additional luggage even if I didn't mention it during the booking procedure?

If something about your luggage changes please inform us, so that we can provide you with a larger/smaller vehicle, but in this case the price of your transfer might change.

Can I carry large items such as wheelchairs, bikes, and ski or scuba dive equipment?

If you need to carry one of these items during your transfer, please write it on the booking form since you may need a larger car/vehicle.


Where will I be picked up by the driver?

The driver will be waiting for you in front of the exit doors of the airport, holding a sign with your name. Some days before your arrival you will get an email with some precise indications about the pick up and meeting point.

What if my flight is delayed or cancelled?

Our local manager monitors all flights and timetables. If your flight is late  or if it is cancelled, he will try to reschedule your reservation upon availability, in order to avoid any problem at your arrival. Conditions apply to the rescheduling.

What happens if I don’t find the driver at the meeting point?

In case of difficulties in meeting our staff, you can call the phone number reported on the booking confirmation that we have sent you some days before your trip. Our customer support service is available 24/7 and we will provide you with all the necessary support.

How long will the driver be waiting for me after my arrival?

The driver will wait for one hour after the flight actual landing. After he will try to reach you on the mobile number provided during the reservation procedure. If he can’t contact you by phone, he will leave the agreed pick-up point. If you have any problems at the custom and immigration gates, of when collecting your luggage, please call our emergency phone number.


Is your service a car sharing one?

No, all our transfers are private and NOT shared, this means that you will not have to travel with other passengers who do not belong to your group/family.

Is it possible to ask for infant/child safety seats?

Child seats are available at no extra cost to most destinations, but only upon request. Remember to communicate the child/children's age during the booking  procedure so that we can provide you with the best seat for your child’s needs.