Pisaairporttransfer.com is the website that Autonoleggi Pisa by Filippo Novi (the “Supplier”) uses to receive booking for its private transfers services. By booking a transfer on line on the aforementioned website, the user accepts all the conditions that are explained below.
When booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:
- read the following Terms & Conditions and agree to be bound by them;
- consents to our use of personal data to provide the service;
- is over 18 years of age;
- accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Your booking with us is subject to the following Terms and Conditions and you are advised to read them carefully.
IMPORTANT! Make sure you received our written confirmation to any request, even in case of changes and amendments prior to your departure.
As soon as your booking is confirmed a contract between you and the supplier will exists. The Supplier is entitled to refuse any order placed by you. We do not guarantee availability to every booking request. In the unlikely event that the supplier cannot find a vehicle available for your booking request, we will email you to advise you as soon as possible. If you have already paid the service we will refund it as soon as possible. In some cases refunds may take up to 5 working days.
1. CANCELLATION POLICY
It is possibile to cancel your transfer up to 24h prior to the agreed pickup/arrival time. To cancel your reservation you can contact via WhatsApp or SMS the service manager or use the website contact form. Always specify the reservation ID when requesting a cancellation.
1.1 CANCELLATION AND PICKUP TIME CHANGES BY THE USER
It is possibile to cancel your transfer up to 24h prior to the agreed pickup/arrival time. After that period, the cancellation fee amounts to 100% of the cost.
Cancellation for larger buses is free of charge up to 72h prior to the agreed pickup/arrival time.
1.2 CANCELLED OR DELAYED FLIGHT/SHIP/TRAIN
- UP TO 24H before the agreed pickup
No cancellation fee - IN THE LAST 24H before the agreed pickup
Cancellation fee 100% of the total price.
IMPORTANT! In any of the aforementioned cases the supplier will provide a receipt to ask the airline, maritime or train company, or the travel insurance for a refund.
1.3 CANCELLATIONS DUE TO WEATHER, STRIKES, FORCE MAJEUR IN GENERAL
We cannot be held responsible for events like strikes, extreme adverse weather or other events beyond our reasonable control, and therefore we'll not provide compensations in case of such events. All the conditions in this contract apply.
1.4 WAITING TIME FOR DELAYED FLIGTHS/SHIP/TRAINS
The waiting time is 90minutes, after that each additional hour or fraction will be charged 30€/h (cars) or 60€/h (vans and minibuses).
1.5 CONNECTIONS/STOPOVERS
The loss of the final leg of a connection flight/train, due to the delay of the first flight/train, if communicated in the last 3h before the agreed pickup, entails a cancellation fee of 100% of the cost of the service. After that term, without any communication from the customer, the full amount is required.
As for the other cases mentioned above, we’ll provide a receipt to ask the carrier for a refund.
AIR PASSENGER RIGHTS
Please refer to this link to get to know all your rights when traveling in EU by plane
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
2. PAYMENT METHODS
The customer can pay using credit card or cash to the driver. The administrative fee for credit card payments amounts to 2.5%, and it is discounted when choosing cash to the driver.
IMPORTANT! By providing your card information during the booking process, you allow "the supplier" to use those information to charge the cancellation fee in all the cases mentioned in the CANCELLATION POLICY above.
3. BOOKING MODIFICATIONS
Amendments (not if caused by flight/train/ship cancellations or delays) to confirmed bookings such as: pickup address, pickup time, destination address or flight/ship/train information, or special requests should be made EXCLUSIVELY via the website, by logging in using your email and the password received in the email with subject ACCESS DATA.
Please check your spam/junk folder if you cannot find it. Or contact us to reset your password.
Changes in the last 48h should be made by contacting the number that is on the confirmation email.
Modification requests via the Request information from on the website will not be taken into consideration.
If the customer needs to change the pickup location or destination location, the booking will have to be cancelled and a new booking should be processed. The cancellation can be asked for using the form on the website.
Modifications (if when caused by delays and cancellation) are always subjected to availability. No amendment can be guaranteed and, should the customer decide to cancel the transfer for that reason, the cancellation policy below will still applies.
4. MAXIMUM WAITING TIME
Pick-up from airports
60min from the actual flight/ship arrival time (displayed on the terminal displays). After that time, and without a communication from the customer, the service will be considered as NO-SHOW, the driver will leave the meeting point and a 100% fee will be charged.
Pick-up from any other location (hotel, address, train station, cruise terminal)
30min after the agreed pickup time. After that period, if the driver has not been contacted by the customer, he will leave the meeting point and the service will be considered as NO-SHOW, hence a 100% cancellation fee will applied.
After the indicated time above each additional hour or fraction will be charged 30€/h (cars) or 50€/h (vans and minibuses) upon request and availability.
5. EXCESSIVE LUGGAGE AND SPECIAL ITEMS
To ensure the best service and vehicle for the customer’s need, please inform us about any big luggage or special items that have an odd shape, are heavy or bigger than usual, including, but not limited to:
- strollers
- wheelchairs
- scuba dive equipment
- bikes and bike bags
- golf bags
The customer shall be held responsible for any expenses for additional or different vehicles necessary to carry the luggage or special items not specified on the reservation form.
6. RESPONSIBILITY
The supplier is not responsible for damages caused by delays, lost luggage, and flight, ships, trains or other means of transportation in connection.
The supplier outsources some of its services, when necessary, to other companies that work with the same quality standards and efficiency.
The supplier is committed, in every reasonable way, to making sure that all its vehicles, or vehicles driven by external collaborators, arrive in time for the departure and arrival appointments at their destination. However, it will not be responsible for delays due to force majeure (weather, socio-political events, accidents, traffic, vehicle breakdowns).
7. CUSTOMER’S RESPONSIBILITIES
By selecting the checkbox to accept the Terms and Conditions in the booking form, the customer undertakes to honoring the commitments made at the time of the booking. Customers should provide real data (address, phone, name, etc), and should communicate every change promptly, should the information provided at the time of the booking be not up-to-dated.
The locations selected in the booking form are crucial to determine the price. The provider cannot be held responsible if those information are incorrect or not coherent with what specified in the notes.
If any of the information provided is incorrect the provider cannot be held responsible in any case.
8. SERVICE AVAILABILITY
After completing the booking procedure, the customer will receive a confirmation email. If there is no vehicle available, we’ll send an email to decline the booking. We recommend to always check che spam/junk folder and to add our address to the authorized senders list. In addition the customer can log on to the website using the username and password created whilst booking, to check the status of the reservation.
Vehicles types and models specified in the booking form and throughout the whole website, are mainly for service description purposes. In some rare cases, the supplier of the service could use a different vehicle for the transfer, i.e. if the booked vehicle is delayed by traffic, deviations or other reasons that are not voluntary. In these cases the supplier will provide the first suitable vehicle available, at the same price or at a higher price if necessary. We cannot guarantee that the same vehicle specified in the confirmation email will be provided for the service.
9. CHANGES AND CANCELLATION BY THE SUPPLIER
If, for reasons beyond its control, the supplier needs to make a significant change to your confirmed services, or is forced to cancel them, we will inform you as soon as reasonably possibile.
10. CHILD SEATS
By law, in Italy child seats are not mandatory for private transfer services and taxis, however you can book a safety seat for your child in the booking form for the price of 10€ each.
11. COMPLAINTS/REFUNDS REQUESTS
If you have a complaint about the service and what to ask for a refund, please contact the supplier using the number of the service manager that can be found in the confirmation email or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Complaints received via the request information form will not be prioritized and or processed separately in any way. The email customer service is only available for helping customers with the booking procedure or for quotations that cannot be processed via the instant quote.
13. FORCE MAJEUR
pisaairporttransfer.com shall not be held responsible for any delay, modification or cancellation caused by unforeseeable circumstances beyond its control, such as accidents on the transfer route, normal or heavy traffic, acts of terrorism, strikes, police checkpoints, extreme weather conditions, detours, natural disasters, road maintenance, etc.
12. Intellectual Property Rights
Trademarks, copyrights, and all other intellectual properties of this website have been granted to Pisa Airport Transfer and are protected by the national and international regulations governing intellectual property. Any use of these contents by third parties for any purpose other than booking transfers is prohibited, including modification, subsequent publication and total or partial reproduction or representation without the express consent of Pisa Airport Transfer.
